Authors:
Zoheir Ezziane
;
Naoufel Werghi
and
Bader Maktari
Affiliation:
Dubai University College, United Arab Emirates
Keyword(s):
Information systems, Task management, Collaborative support technologies.
Related
Ontology
Subjects/Areas/Topics:
Business and Social Applications
;
CRM and Business Solutions
;
e-Business
;
Enterprise Information Systems
;
Enterprise Software Technologies
;
Global Communication Information Systems and Services
;
Software Engineering
;
Telecommunications
;
Unified Communications and Enhanced Services
;
Web-based Enterprise Management, DEN, CIM, XML
Abstract:
The fundamental driving force behind any business, no matter of its size is the generation of tasks. The logical grouping of these tasks into business processes has cause the phenomenal development of software packages to meet the need of natural internal business evolution, which is evident by the mass number of business applications available on the market today. However this paper will try to single out a specific area that has not received as great amount of application development attention, due to its in-between nature. The TM.AN (Task Management and Administrative Notification) application focuses on this unlit area by developing/outlining the needed features to encourage a more task oriented culture, thereby exploiting its applied benefits. This paper, describes the concepts that inspired the development of TM.AN such as the lack of information/progress sharing between employees and the design principles for instance the development of a structure to capture performance inf
ormation from employee, task and customer entities.
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