Authors:
Pedro Colarejo
1
;
Davide Ricardo
1
;
André Fernandes
1
;
Miguel Fonseca
1
;
Pedro Oliveira
1
;
Nidhal Cherni
1
;
João Abrantes
1
;
Hélio Guilherme
1
and
António Teixeira
2
Affiliations:
1
LOAD Interactive, Lda., Aveiro, Portugal
;
2
IEETA, Dep. Telecommunications and Information Technology Electronics, University of Aveiro, Aveiro, Portugal
Keyword(s):
Retail, Information for Consumers, Virtual Assistants, Dialogue, Natural Language, Image Recognition, Blockchain.
Abstract:
In a context of indirect sales channels, where the product reaches the final consumer through intermediaries, it is very difficult for consumers to know the origin of the product and identify the origin of problems. In this paper an innovative technological platform is proposed, oriented to the retail market, and capable of providing information from the entire product distribution chain to its various stakeholders. The platform is based on 3 pillars: a decentralized blockchain-based information network covering the path of a product from its origin to the end consumer; extraction of information about users/customers and products from images and video; interaction using natural language. A first instantiation of the platform is also presented as well as the first results. In its development, recent technologies were used in the areas of image recognition and dialogue systems.