Outage Risks: It is not the Malicious Attacks that Take Down Your Service

Jan Evang; Jan Evang; Alojz Gomola

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Paper

Outage Risks: It is not the Malicious Attacks that Take Down Your Service

Topics: Innovative Methods; Risk Analysis and Management; Risk Assessment

In Proceedings of the 9th International Conference on Complexity, Future Information Systems and Risk COMPLEXIS - Volume 1, 77-82, 2024 , Angers, France

Authors: Jan Evang ^{1

;

2} and Alojz Gomola ¹

Affiliations: ¹ Simula Metropolitan Center for Digital Engineering, Norway ; ² Oslo Metropolitan University, Norway

Keyword(s): Risk Management, Networks, Resilience.

Abstract: Network operators often prioritize risks to optimize resource allocation. This paper introduces an analysis model for prioritizing network outage risks, a practice common among large operators but underrepresented in research. We propose metrics such as Risk Value and clarify their definitions. The study reveals insights into the impact of incidents, classifying them based on customer support cases. Through the application of the presented method to a global network operator, we demonstrate the generation of unexpected insights and outcomes: Short outages are very frequent and regularly cause customer complaints. We examined both safety and security related incidents in relationship to customer report events, with surprising turn out for malicious attacks.

CC BY-NC-ND 4.0

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Paper citation in several formats:

Evang, J. and Gomola, A. (2024). Outage Risks: It is not the Malicious Attacks that Take Down Your Service. In Proceedings of the 9th International Conference on Complexity, Future Information Systems and Risk - COMPLEXIS; ISBN 978-989-758-698-9; ISSN 2184-5034, SciTePress, pages 77-82. DOI: 10.5220/0012505400003708

@conference{complexis24,
author={Jan Evang and Alojz Gomola},
title={Outage Risks: It is not the Malicious Attacks that Take Down Your Service},
booktitle={Proceedings of the 9th International Conference on Complexity, Future Information Systems and Risk - COMPLEXIS},
year={2024},
pages={77-82},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012505400003708},
isbn={978-989-758-698-9},
issn={2184-5034},
}

TY - CONF

JO - Proceedings of the 9th International Conference on Complexity, Future Information Systems and Risk - COMPLEXIS
TI - Outage Risks: It is not the Malicious Attacks that Take Down Your Service
SN - 978-989-758-698-9
IS - 2184-5034
AU - Evang, J.
AU - Gomola, A.
PY - 2024
SP - 77
EP - 82
DO - 10.5220/0012505400003708
PB - SciTePress