AGREEING ON AND CONTROLLING SERVICE LEVELS IN SERVICE-ORIENTED ARCHITECTURES

Benjamin Heckmann; Andrew D. Phippen; Ronald C. Moore; Christoph Wentzel

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Paper

AGREEING ON AND CONTROLLING SERVICE LEVELS IN SERVICE-ORIENTED ARCHITECTURES

Topics: Enterprise Architectures and Services; Service Composition; Service Monitoring and Control; Service Operation; Service-Oriented Architecture

In Proceedings of the 2nd International Conference on Cloud Computing and Services Science CLOSER - Volume 1, 267-270, 2012 , Porto, Portugal

Authors: Benjamin Heckmann ¹ ; Andrew D. Phippen ² ; Ronald C. Moore ¹ and Christoph Wentzel ¹

Affiliations: ¹ University of Applied Sciences Darmstadt, Germany ; ² University of Plymouth, United Kingdom

Keyword(s): Availability, Business Processes, Monitoring, Reliability, SOA.

Related Ontology Subjects/Areas/Topics: Cloud Computing ; Communication and Software Technologies and Architectures ; e-Business ; Enterprise Architectures and Services ; Enterprise Information Systems ; Languages, Tools and Architectures ; Model-Driven Software Development ; Service Composition and Mashups ; Service Monitoring and Control ; Service Operation ; Service-Oriented Architectures ; Services Science ; Software Engineering ; Technology Platforms

Abstract: Business Service Level Agreements (BSLAs) are introduced as a generalised concept to agree on feasibility and workload of business processes hosted in service-oriented architectures as an alternative to technical SLA. Based on BSLAs an according approach to control feasibility at runtime is presented.

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Paper citation in several formats:

Heckmann, B.; D. Phippen, A.; C. Moore, R. and Wentzel, C. (2012). AGREEING ON AND CONTROLLING SERVICE LEVELS IN SERVICE-ORIENTED ARCHITECTURES. In Proceedings of the 2nd International Conference on Cloud Computing and Services Science - CLOSER; ISBN 978-989-8565-05-1; ISSN 2184-5042, SciTePress, pages 267-270. DOI: 10.5220/0003871702670270

@conference{closer12,
author={Benjamin Heckmann. and Andrew {D. Phippen}. and Ronald {C. Moore}. and Christoph Wentzel.},
title={AGREEING ON AND CONTROLLING SERVICE LEVELS IN SERVICE-ORIENTED ARCHITECTURES},
booktitle={Proceedings of the 2nd International Conference on Cloud Computing and Services Science - CLOSER},
year={2012},
pages={267-270},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003871702670270},
isbn={978-989-8565-05-1},
issn={2184-5042},
}

TY - CONF

JO - Proceedings of the 2nd International Conference on Cloud Computing and Services Science - CLOSER
TI - AGREEING ON AND CONTROLLING SERVICE LEVELS IN SERVICE-ORIENTED ARCHITECTURES
SN - 978-989-8565-05-1
IS - 2184-5042
AU - Heckmann, B.
AU - D. Phippen, A.
AU - C. Moore, R.
AU - Wentzel, C.
PY - 2012
SP - 267
EP - 270
DO - 10.5220/0003871702670270
PB - SciTePress