Authors:
Ana Maria Amorim
1
;
Glaucya Boechat
2
;
Renato Novais
3
;
Vaninha Vieira
4
and
Karina Villela
5
Affiliations:
1
Federal University of Bahia and Fraunhofer Project Center for Software and Systems Engineering at UFBA, Brazil
;
2
Federal University of Bahia, Brazil
;
3
Federal Institute of Bahia and Fraunhofer Project Center for Software and Systems Engineering at UFBA (FPC-UFBA), Brazil
;
4
Federal University of Bahia and Fraunhofer Project Center for Software and Systems Engineering at UFBA (FPC-UFBA), Brazil
;
5
Fraunhofer Institute for Experimental Software Engineering (IESE), Germany
Keyword(s):
Crowdsourcing, Software Quality, Mobile Computing, Emergency Management.
Related
Ontology
Subjects/Areas/Topics:
Enterprise Information Systems
;
Information Systems Analysis and Specification
;
Software Engineering
;
Software Metrics and Measurement
Abstract:
In an emergency situation where the physical integrity of people is at risk, a mobile solution should be easy to
use and trustworthy. In order to offer a good user experience and to improve the quality of the app, we should
evaluate characteristics of usability, satisfaction, and freedom from risk. This paper presents an experiment
whose objective is to evaluate quality attributes in a crowdsourcing-based emergency management system. The
quality attributes evaluated are: appropriateness recognisability, user interface aesthetics, usefulness, trust, and
health and safety risk mitigation. The experiment was designed following the Goal/Question/Metric approach.
We could evaluate the app with experts from the area of emergency. The results showed that the participants
thought the app was well designed, easy to understand, easy to learn, and easy to use. This evaluation ensured
the application improvement, and also the evaluation process adopted.