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Authors: Angela Lima Peres 1 and Alex Sandro Gomes 2

Affiliations: 1 Universidade de Ciências da Saúde de Alagoas, Brazil ; 2 Universidade Federal de Pernambuco, Brazil

Keyword(s): User Experience Design, Maturity Models, SME.

Related Ontology Subjects/Areas/Topics: Enterprise Information Systems ; Guidelines, Principles, Patterns and Standards ; HCI on Enterprise Information Systems ; Human Factors ; Human-Computer Interaction ; Physiological Computing Systems

Abstract: This paper investigates aspects of evolution of user experience design practices in small and medium Brazilian organizations and the relation to dimensions of User Experience Maturity Models. A qualitative approach was carried out. Eight user experience managers or analysts were asked about the evolution process of incorporate User Experience practices and strategies adopted to deal with the limitations of small and medium software organizations. A semi-structured interview script was developed specifically for this study. Data collection was carried out through interviews with the Skype® tool, and qualitative analysis was performed with the aid of MAXQDA® software. Through content analysis, the study presents and discusses the strategies adopted by eight User Experience designers and the relation to dimensions of User Experience Maturity Models. The difficulties faced by small and medium organizations are discussed, and some alternatives that are adapted to small budgets and human r esources are presented. (More)

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Paper citation in several formats:
Lima Peres, A. and Sandro Gomes, A. (2018). Aspects of User Experience Maturity Evolution of Small and Medium Organizations in Brazil. In Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 2: ICEIS; ISBN 978-989-758-298-1; ISSN 2184-4992, SciTePress, pages 559-568. DOI: 10.5220/0006801905590568

@conference{iceis18,
author={Angela {Lima Peres}. and Alex {Sandro Gomes}.},
title={Aspects of User Experience Maturity Evolution of Small and Medium Organizations in Brazil},
booktitle={Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 2: ICEIS},
year={2018},
pages={559-568},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006801905590568},
isbn={978-989-758-298-1},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 2: ICEIS
TI - Aspects of User Experience Maturity Evolution of Small and Medium Organizations in Brazil
SN - 978-989-758-298-1
IS - 2184-4992
AU - Lima Peres, A.
AU - Sandro Gomes, A.
PY - 2018
SP - 559
EP - 568
DO - 10.5220/0006801905590568
PB - SciTePress