Authors:
Aaron X. L. Shen
1
;
Christy M. K. Cheung
2
;
Matthew K. O. Lee
3
and
WeiPing Wang
1
Affiliations:
1
University of Science and Technology of China, City University of Hong Kong Joint Advanced Research Center, China
;
2
Hong Kong Baptist University, Hong Kong
;
3
City University of Hong Kong, Hong Kong
Keyword(s):
We-Intention, Social Influence, Group Norm, Social Identity, Desire, Experience, Instant Messaging,
Computer-supported Cooperative Work.
Related
Ontology
Subjects/Areas/Topics:
Business and Social Applications
;
Collaborative Business Systems
;
e-Business
;
Enterprise Information Systems
Abstract:
In response to an increase in both team collaboration and real-time dynamics in the current business environment, more and more companies adopt instant messaging as a means of improving team effectiveness and efficacy and reducing delays in decision making. This study offers a novel exploration of co-workers’ we-intention to use instant messaging for collaborative work by investigating two group-level determinants – group norm and social identity – and considering the mediating effect of desire. A survey (n=482) was conducted to test the differences between high and low experience respondents. The research model explains 57.5% of the variance in we-intention. Research results show that desire partially mediates the effects of group norm and social identity on we-intention. The relationships between group norm and desire, as well as between group norm and we-intention, are found to be stronger for low experience group, in contrast, the relationships between social identity and desire,
as well as between social identity and we-intention, are found to be stronger for high experience group. Implications of this study are provided for both researchers and practitioners.
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