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Authors: Aaron X. L. Shen 1 ; Christy M. K. Cheung 2 ; Matthew K. O. Lee 3 and WeiPing Wang 1

Affiliations: 1 University of Science and Technology of China, City University of Hong Kong Joint Advanced Research Center, China ; 2 Hong Kong Baptist University, Hong Kong ; 3 City University of Hong Kong, Hong Kong

Keyword(s): We-Intention, Social Influence, Group Norm, Social Identity, Desire, Experience, Instant Messaging, Computer-supported Cooperative Work.

Related Ontology Subjects/Areas/Topics: Business and Social Applications ; Collaborative Business Systems ; e-Business ; Enterprise Information Systems

Abstract: In response to an increase in both team collaboration and real-time dynamics in the current business environment, more and more companies adopt instant messaging as a means of improving team effectiveness and efficacy and reducing delays in decision making. This study offers a novel exploration of co-workers’ we-intention to use instant messaging for collaborative work by investigating two group-level determinants – group norm and social identity – and considering the mediating effect of desire. A survey (n=482) was conducted to test the differences between high and low experience respondents. The research model explains 57.5% of the variance in we-intention. Research results show that desire partially mediates the effects of group norm and social identity on we-intention. The relationships between group norm and desire, as well as between group norm and we-intention, are found to be stronger for low experience group, in contrast, the relationships between social identity and desire, as well as between social identity and we-intention, are found to be stronger for high experience group. Implications of this study are provided for both researchers and practitioners. (More)

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Paper citation in several formats:
X. L. Shen, A.; M. K. Cheung, C.; K. O. Lee, M. and Wang, W. (2007). WE-INTENTION TO USE INSTANT MESSAGING FOR COLLABORATIVE WORK: THE MODERATING EFFECT OF EXPERIENCE. In Proceedings of the Second International Conference on e-Business (ICETE 2007) - ICE-B; ISBN 978-989-8111-11-1, SciTePress, pages 235-242. DOI: 10.5220/0002108802350242

@conference{ice-b07,
author={Aaron {X. L. Shen}. and Christy {M. K. Cheung}. and Matthew {K. O. Lee}. and WeiPing Wang.},
title={WE-INTENTION TO USE INSTANT MESSAGING FOR COLLABORATIVE WORK: THE MODERATING EFFECT OF EXPERIENCE},
booktitle={Proceedings of the Second International Conference on e-Business (ICETE 2007) - ICE-B},
year={2007},
pages={235-242},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002108802350242},
isbn={978-989-8111-11-1},
}

TY - CONF

JO - Proceedings of the Second International Conference on e-Business (ICETE 2007) - ICE-B
TI - WE-INTENTION TO USE INSTANT MESSAGING FOR COLLABORATIVE WORK: THE MODERATING EFFECT OF EXPERIENCE
SN - 978-989-8111-11-1
AU - X. L. Shen, A.
AU - M. K. Cheung, C.
AU - K. O. Lee, M.
AU - Wang, W.
PY - 2007
SP - 235
EP - 242
DO - 10.5220/0002108802350242
PB - SciTePress