Authors:
Ahad Zare Ravasan
1
;
Saeed Rouhani
2
and
Homa Hamidi
3
Affiliations:
1
Allameh Tabataba’i University, Iran, Islamic Republic of
;
2
University of Tehran, Iran, Islamic Republic of
;
3
MehrAlborz University, Iran, Islamic Republic of
Keyword(s):
Business Process Management (BPM), Business Process Management Suite (BPMS), Business Process Management Suite Selection, Functional Requirements, Fuzzy Technique for Order Preference by Similarity to Ideal Solution (FTOPSIS).
Abstract:
Nowadays, there is a growing interest in Business Process Management Suites (BPMSs) implementation in organizations. In order to implement a BPMS in an organization successfully, it is essential to select a suitable BPMS. Evaluation and selection of the BPMS packages is complicated and time consuming decision making process. This paper presents an approach for dealing with such a problem. This approach introduces functional, non-functional and fuzzy evaluation method for BPMS selection. The presented BPM lifecycle based approach breaks down BPMS selection criteria into two broad categories namely functional (process strategy development, process discovery, process modeling, process design, process deployment, process operation and analysis) and non-functional requirements (quality, technical, vendor, implementation) including totally 48 selection criteria. A facile Fuzzy Technique for Order Preference by Similarity to Ideal Solution (FTOPSIS) is customized for BPMS selection based on
identified criteria. The proposed approach is applied to a local Iranian company in oil industry in order to select and acquire a BPMS and the provided numerical example illustrates the applicability of the approach for BPMS selection. The approach can help practitioners assess BPMSs more properly and have a better software acquisition decision.
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