Cloud Service Quality Model: A Cloud Service Quality Model based on Customer and Provider Perceptions for Cloud Service Mediation

Claudio Giovanoli

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Paper

Cloud Service Quality Model: A Cloud Service Quality Model based on Customer and Provider Perceptions for Cloud Service Mediation

Topics: Cloud Brokering; QoS for Applications on Clouds

In Proceedings of the 9th International Conference on Cloud Computing and Services Science CLOSER - Volume 1, 241-248, 2019 , Heraklion, Crete, Greece

Author: Claudio Giovanoli

Affiliation: Institutue of Information Systems, University of Applied Sciences and Arts Northwestern Switzerland, Riggenbachstrasse 16, 4600 Olten and Switzerland

Keyword(s): Cloud Computing, Service Quality, Cloud Service Quality, Quality Attributes.

Related Ontology Subjects/Areas/Topics: Cloud Brokering ; Cloud Computing ; Services Science

Abstract: The field of cloud service selection tries to support customers in selecting cloud services based on QoS attributes. For considering the right, QoS attributes it is necessary to respect the customers and the providers’ perception. This can be made through a Service Quality Model. Thus, this paper introduces a Cloud Service Quality Model based on a Systematic Literature Review and user interviews as well as providers perceptions.

CC BY-NC-ND 4.0

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Paper citation in several formats:

Giovanoli, C. (2019). Cloud Service Quality Model: A Cloud Service Quality Model based on Customer and Provider Perceptions for Cloud Service Mediation. In Proceedings of the 9th International Conference on Cloud Computing and Services Science - CLOSER; ISBN 978-989-758-365-0; ISSN 2184-5042, SciTePress, pages 241-248. DOI: 10.5220/0007587502410248

@conference{closer19,
author={Claudio Giovanoli.},
title={Cloud Service Quality Model: A Cloud Service Quality Model based on Customer and Provider Perceptions for Cloud Service Mediation},
booktitle={Proceedings of the 9th International Conference on Cloud Computing and Services Science - CLOSER},
year={2019},
pages={241-248},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007587502410248},
isbn={978-989-758-365-0},
issn={2184-5042},
}

TY - CONF

JO - Proceedings of the 9th International Conference on Cloud Computing and Services Science - CLOSER
TI - Cloud Service Quality Model: A Cloud Service Quality Model based on Customer and Provider Perceptions for Cloud Service Mediation
SN - 978-989-758-365-0
IS - 2184-5042
AU - Giovanoli, C.
PY - 2019
SP - 241
EP - 248
DO - 10.5220/0007587502410248
PB - SciTePress