Authors:
Nien T. Sui
;
Saleh I. Alfuraih
and
Dennis McLeod
Affiliation:
University of Southern California, United States
Keyword(s):
E-Commerce, credit card fraud, Internet security, trusted computing
Related
Ontology
Subjects/Areas/Topics:
B2B, B2C and C2C
;
B2C/B2B Considerations
;
Business and Social Applications
;
Communication and Software Technologies and Architectures
;
e-Business
;
Enterprise Information Systems
;
Interactive and Multimedia Web Applications
;
Intranet and Extranet Business Applications
;
Market-Spaces: Market Portals, Hubs, Auctions
;
Public Sector Applications of E-Commerce
;
Society, e-Business and e-Government
;
Software Agents and Internet Computing
;
Web Information Systems and Technologies
Abstract:
Soft-products are intangible products that can be consumed without shipment, such as software, music and calling cards (calling time). The demand for soft-products on the Internet has been increasing for the past few years. At the same time, fraudulent credit card transactions have also increased. Compared to tangible products, fraudulent credit card transactions on soft-products are easier to conduct while difficult to recover. The fraudulent transaction is a major problem for e-commerce merchants, customers, and credit card issuers. In this paper, we classify the type of products sold on the Internet, and the common fraud that occurs for each type. We review some of the best existing credit card fraud prevention methods and introduce the Trusted email mechanism as a new way to prevent fraudulent transactions on soft-product. Trusted email is a custom email solution that can uniquely identify and authenticate the online customer, prevent unauthorized credit card transactions, and ef
fectively resolve
e-commerce disputes.
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