Authors:
Mouna Rekik
1
;
Khouloud Boukadi
1
and
Hanene Ben-Abdallah
2
Affiliations:
1
University of Sfax and Mir@cl Laboratory, Tunisia
;
2
King Abdulaziz University and Mir@cl Laboratory, Saudi Arabia
Keyword(s):
Business Process Performance, BPEL, Monitoring, GQM, IT.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Business Performance
;
Business Process Management
;
Business-It Alignment
;
e-Business
;
Enterprise Architecture
;
Enterprise Engineering
;
Enterprise Information Systems
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Symbolic Systems
Abstract:
Face to the increasingly stringent business competition, small and medium sized enterprises strive to excel
in the marketplace by adopting different strategies and solutions. Outsourcing their business processes to the
Cloud has been among the most widely adopted strategies. Among others, enterprises outsource their related
business process to improve their performance. However, this strategy is not without inconvenience especially
when the decision is taken without being aware about the business process functional and non functional requirements.
We focus in this paper on identifying the business process performance enhancement needs so
to be able to identify requirements when outsourcing business process to the Cloud. This papers major contribution
is the presentation of a measurement framework for SOA-based business process performance. The
proposed framework allows firstly to identify essential metrics to monitor starting from an abstract business
level. Then, identified metrics
are monitored using our Business/Qos (BisQos) listener. The gathered data are
then stored in a database for analysis purpose. The output of the framework specifies whether business process
instances reveal a degradation of their performance caused by business metrics or by Qos metrics, in addition
to the infrastructure properties supporting each web service execution.
(More)