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Authors: Francesco Colace ; Massimo De Santo ; Francesco Pascale ; Saverio Lemma and Marco Lombardi

Affiliation: University of Salerno, Italy

Keyword(s): Chatbot; Petri Net; Recommender Systems

Abstract: Technological progress seems unstoppable: large companies are ready to implement more and more sophisticate solution to improve their productivity. The near future may be represented by so-called Chatbot, already present in the instant messaging platforms and destined to become more and more popular. This paper presents the realization of a prototype of a conversational workflow for a Chatbot in tires domain. The initial purpose has focused on the design of the specific model to manage communication and propose the most suitable tires for users. For this aim, it has been used the Petri Net. Finally, after the implementation of the designed model, experimental campaign was conducted in order to demonstrate its enforceability and efficiency.

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Paper citation in several formats:
Colace, F.; De Santo, M.; Pascale, F.; Lemma, S. and Lombardi, M. (2017). BotWheels: a Petri Net based Chatbot for Recommending Tires. In Proceedings of the 6th International Conference on Data Science, Technology and Applications - KomIS; ISBN 978-989-758-255-4; ISSN 2184-285X, SciTePress, pages 350-358. DOI: 10.5220/0006491903500358

@conference{komis17,
author={Francesco Colace. and Massimo {De Santo}. and Francesco Pascale. and Saverio Lemma. and Marco Lombardi.},
title={BotWheels: a Petri Net based Chatbot for Recommending Tires},
booktitle={Proceedings of the 6th International Conference on Data Science, Technology and Applications - KomIS},
year={2017},
pages={350-358},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006491903500358},
isbn={978-989-758-255-4},
issn={2184-285X},
}

TY - CONF

JO - Proceedings of the 6th International Conference on Data Science, Technology and Applications - KomIS
TI - BotWheels: a Petri Net based Chatbot for Recommending Tires
SN - 978-989-758-255-4
IS - 2184-285X
AU - Colace, F.
AU - De Santo, M.
AU - Pascale, F.
AU - Lemma, S.
AU - Lombardi, M.
PY - 2017
SP - 350
EP - 358
DO - 10.5220/0006491903500358
PB - SciTePress

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