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Authors: Leandro Rezende 1 ; Edmir Prado 1 and Alexandre Grotta 2

Affiliations: 1 IS Post-graduation Program (PPgSI), University of São Paulo (USP), São Paulo, Brazil ; 2 IS Post-graduation Program (PPgSI), University of São Paulo (USP), São Paulo, Brazil, IS Graduation Program, Federal Institute of São Paulo (IFSP), São Paulo, Brazil

ISBN: 978-989-758-423-7

Keyword(s): Communication Management, Project Success, Software Development.

Abstract: Technology project management is challenging. However, there are few works in the literature related to informal communication and project success. Therefore, this research aims to analyse the influence of informal communication on the short - and medium - term success of software development projects in a Brazilian banking institution. This research is based on a literature review about project communication and success. The research has a qualitative and descriptive approach and used an ex-post-fact strategy. Ten software development project management professionals were interviewed at a large banking institution in the first half of 2019. The research found an association between informal communication with project efficiency and contribution to the project team. No association was found between this communication line and customer contribution. In addition, it made more contributions in waterfall projects than in agile projects.

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Paper citation in several formats:
Rezende, L.; Prado, E. and Grotta, A. (2020). Software Projects Success and Informal Communication: A Brazilian Bank Case Study.In Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-423-7, pages 169-176. DOI: 10.5220/0009346201690176

@conference{iceis20,
author={Leandro Zocaratto Rezende. and Edmir Parada Vasques Prado. and Alexandre Grotta.},
title={Software Projects Success and Informal Communication: A Brazilian Bank Case Study},
booktitle={Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2020},
pages={169-176},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009346201690176},
isbn={978-989-758-423-7},
}

TY - CONF

JO - Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Software Projects Success and Informal Communication: A Brazilian Bank Case Study
SN - 978-989-758-423-7
AU - Rezende, L.
AU - Prado, E.
AU - Grotta, A.
PY - 2020
SP - 169
EP - 176
DO - 10.5220/0009346201690176

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