Authors:
Christian Lambeck
and
Rainer Groh
Affiliation:
Technische Universiät Dresden, Germany
Keyword(s):
Usability, Enterprise Resource Planning, ERP, User Interface Design, User Guidance, Information Access.
Related
Ontology
Subjects/Areas/Topics:
Adaptive and Adaptable User Interfaces
;
Databases and Information Systems Integration
;
Enterprise Information Systems
;
Enterprise Resource Planning
;
Enterprise Software Technologies
;
Guidelines, Principles, Patterns and Standards
;
HCI on Enterprise Information Systems
;
Human-Computer Interaction
;
Interface Design
;
Simulation and Modeling
;
Simulation Tools and Platforms
;
Software Engineering
Abstract:
In recent literature, numerous research efforts addressed the usability of enterprise resource planning (ERP) systems. Although several heuristics, surveys and interviews provided valuable results to understand and improve the user satisfaction of ERP, explicit research on the user interface design has been rarely discussed. As ERP systems have a high dissemination in many enterprise areas, usability issues located in the user interface have a significant impact on millions of users. This paper gives an overview of the related work in the fields of usability studies, complexity reduction strategies and visual information presentation in ERP systems. The conclusion reveals a niche currently not considered in research. Therefore, an abstract interface model is introduced that aims to establish a new understanding of accessing ERP systems. The scalable user interface concept attempts to reduce the problem of user guidance and overall system complexity to ease the user’s system access.