Authors:
Mariem Kchaou
;
Wiem Khlif
and
Faiez Gargouri
Affiliation:
Mir@cl Laboratory, University of Sfax, Sfax, Tunisia
Keyword(s):
Business Process, Performance Measures, Fuzzy Logic, Thresholds, Characteristics Related to BPMN Elements, Characteristics Related to the Actor.
Abstract:
Business process performance is vital for organizations which aim to produce a high performance model. In the literature, performance of the business process can be evaluated through formal verifications, simulation, or a set of measures. In this paper, we adopt measures-based assessment to evaluate the performance of business process models, modelled with Business Process Modelling and Notation (BPMN), in terms of the characteristics related to BPMN elements (i.e. time behaviour, cost ) and characteristics related to the actor (ie. availability, suitability and its cost). We propose a methodology based on fuzzy logic which apply performance measures to assess these characteristic’s levels. In addition, it expresses the problem of defining threshold based on a set of BPMN models2s. Furthermore, our methodology evaluates the performance of business process models based on fuzzy logic. The efficiency of the proposed methodology is illustrated through a case study and a tool that fully
support the developed system.
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