Authors:
Kazumi Egawa
1
and
Muneo Kitajima
2
Affiliations:
1
University of Tokyo, Japan
;
2
University of Tokyo and Nagaoka University of Technology, Japan
Keyword(s):
User Evaluation, User Experience, Cognitive and Conceptual Models, Eye Movements, Museum Novice, Audio Guide.
Abstract:
Museums provide the opportunities of acquiring knowledge concerning artistic, cultural, historical or scientific
interest through a large number of displays. However, even if those masterpieces are visually accessible to
all the visitors, the background of these works of art is not necessarily acquired because the visitors do not
have enough knowledge to fully appreciate them. Audio guide is a commonly used tool to bridge this gap.
The purpose of this study is to gain understandings of relationships between visitors’ eye movements for
acquiring information by seeing, the contents of the audio guide that should help them to understand the
objects by hearing, and the levels of contentment from the museum experience. This paper reports the results
of an eye tracking experiment in which nineteen participants were asked to appreciate a variety of pictures
with or without audio guide, to fill in a questionnaire concerning subjective feelings, and to attend a follow-up
interview session. It
is found that the participants could be classified into four categories, suggesting an
effective way of providing audio guide.
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