Authors:
Silke Palkovits
1
;
Thomas Rössler
2
and
Maria Wimmer
3
Affiliations:
1
BOC Information Technologies Consulting GmbH, Austria
;
2
Secure Information Technology Center Austria – A-SIT, Austria
;
3
University of Linz, Insitute of Applied Computer Science, Austria
Keyword(s):
Integrated process modelling, Business Process Modelling (BPM), e-business, e-government, security aspects
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Business Process Management
;
e-Business
;
Enterprise Engineering
;
Enterprise Information Systems
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Symbolic Systems
Abstract:
Process modelling and process reorganisation are key criteria in regards to successful implementation of
e-government. Yet up to recently, e-government had a rather technical dimension. Nowadays, it is being recognised that e-government is multi-faceted and that it requires a holistic approach. However, the questions of ‘how can the concept of Business Process Modelling (BPM) be applied successfully’ and ‘what is the added-value of managing an authority’s processes’ often cannot be answered immediately and directly due to the complexity of this topic. So, many public authorities shy at thinking in a comprehensive way and, instead, continue to focus on single issues because these are simpler to understand and easier to manage. The aims of this paper are to create awareness about the added-value of integrated business process modelling, to introduce a holistic concept for the analysis, re-organisation and modelling of government’s processes and to propose a tailor-made methodology fo
r describing the processes. The authors will go deeply into the topic of process management with specific requirements of public authorities including legal as well as security aspects. Reading through this contribution, the reader should easily recognise the added value of BPM for public administrations and that the management of processes within public administration is a relief and not a burden.
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