Authors:
Andreas Auinger
1
;
Dietmar Nedbal
1
;
Alexander Hochmeier
1
and
Andreas Holzinger
2
Affiliations:
1
Upper Austria University of Applied Sciences, Austria
;
2
Medical University Graz, Austria
Keyword(s):
Enterprise 2.0, Eye Tracking, Usability Evaluation, Heuristic Evaluation.
Related
Ontology
Subjects/Areas/Topics:
Collaboration and e-Services
;
Collaborative Systems
;
Complex Systems Modeling and Simulation
;
e-Business
;
Enterprise Information Systems
;
Simulation and Modeling
;
Usability
;
Usability and Ergonomics
;
Web Information Systems and Technologies
;
Web Interfaces and Applications
Abstract:
Enterprise 2.0 projects offer a great potential for enabling the effective identification, generation and utilization of information and knowledge within complex organizational processes; and have a deep impact on organizational changes. This paper focuses on a usability methodology, whereby the critical success factors include (i) efficient organization, (ii) guided by organizational needs, (iii) dealing with organizational complexity, and (iv) providing end user requirements. We present a complementary multi-method approach of user-centric usability evaluation methods including eye tracking, heuristic evaluation and a feedback blog. This evaluation approach in combination with continuous user training allows comprehensive enhancement of ability and motivation of the users, which leads to excellent project performance.