Authors:
Cláudio Sapateiro
1
and
Pedro Antunes
2
Affiliations:
1
Superior School of Technology, Polytechnic Insitute of Setúbal, Portugal
;
2
Faculty of Sciences of the University of Lisbon, Portugal
Keyword(s):
Emergent Work Processes, Collaboration, Situation Awareness, Social Networks.
Related
Ontology
Subjects/Areas/Topics:
Biomedical Engineering
;
Data Engineering
;
Design Methodology and Cognitive Factors in Design
;
Enterprise Information Systems
;
Functional and Non-Functional Requirements
;
HCI on Enterprise Information Systems
;
Health Information Systems
;
Human Factors
;
Human-Computer Interaction
;
Information Systems Analysis and Specification
;
Knowledge Management
;
Ontologies and the Semantic Web
;
Physiological Computing Systems
;
Society, e-Business and e-Government
;
Web Information Systems and Technologies
Abstract:
When existing information systems and organizational procedures lacks to support work needs, people engage in informal networks of relations and make use of their tacit knowledge promoting this way the emergence of unstructured work activities. To improve the consistency and effectiveness of such practices we propose a model and a prototype to assist collaboration needs in such scenarios. Our contribution defends the need of the construction of a shared awareness to improve situation understanding and collaboration. Supported on the Reason’s Swiss Cheese model for accidents we propose the use of a collaborative constructed artifact: Situation Matrixes (SM), to relate the different situation dimensions. The information needs in the existing contexts of action where the situation unfolds, will be supplied by different views over the (sub)set of matrixes.