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Authors: Cláudio Sapateiro 1 and Pedro Antunes 2

Affiliations: 1 Superior School of Technology, Polytechnic Insitute of Setúbal, Portugal ; 2 Faculty of Sciences of the University of Lisbon, Portugal

Keyword(s): Emergent Work Processes, Collaboration, Situation Awareness, Social Networks.

Related Ontology Subjects/Areas/Topics: Biomedical Engineering ; Data Engineering ; Design Methodology and Cognitive Factors in Design ; Enterprise Information Systems ; Functional and Non-Functional Requirements ; HCI on Enterprise Information Systems ; Health Information Systems ; Human Factors ; Human-Computer Interaction ; Information Systems Analysis and Specification ; Knowledge Management ; Ontologies and the Semantic Web ; Physiological Computing Systems ; Society, e-Business and e-Government ; Web Information Systems and Technologies

Abstract: When existing information systems and organizational procedures lacks to support work needs, people engage in informal networks of relations and make use of their tacit knowledge promoting this way the emergence of unstructured work activities. To improve the consistency and effectiveness of such practices we propose a model and a prototype to assist collaboration needs in such scenarios. Our contribution defends the need of the construction of a shared awareness to improve situation understanding and collaboration. Supported on the Reason’s Swiss Cheese model for accidents we propose the use of a collaborative constructed artifact: Situation Matrixes (SM), to relate the different situation dimensions. The information needs in the existing contexts of action where the situation unfolds, will be supplied by different views over the (sub)set of matrixes.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Sapateiro, C. and Antunes, P. (2008). SUPPORTING UNSTRUCTURED WORK ACTIVITIES IN EMERGENT WORK PROCESSES. In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS; ISBN 978-989-8111-40-1; ISSN 2184-4992, SciTePress, pages 359-362. DOI: 10.5220/0001693403590362

@conference{iceis08,
author={Cláudio Sapateiro. and Pedro Antunes.},
title={SUPPORTING UNSTRUCTURED WORK ACTIVITIES IN EMERGENT WORK PROCESSES},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS},
year={2008},
pages={359-362},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001693403590362},
isbn={978-989-8111-40-1},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 3: ICEIS
TI - SUPPORTING UNSTRUCTURED WORK ACTIVITIES IN EMERGENT WORK PROCESSES
SN - 978-989-8111-40-1
IS - 2184-4992
AU - Sapateiro, C.
AU - Antunes, P.
PY - 2008
SP - 359
EP - 362
DO - 10.5220/0001693403590362
PB - SciTePress