Authors:
Hélder Gomes
;
André Zúquete
and
Gonçalo Paiva Dias
Affiliation:
Universidade de Aveiro, Portugal
Keyword(s):
E-government, Life Events, Privacy, Public Administration, Electronic Service Delivery.
Related
Ontology
Subjects/Areas/Topics:
Applications
;
Artificial Intelligence
;
e-Business
;
Enterprise Information Systems
;
Government
;
Internet Technology
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Society, e-Business and e-Government
;
Symbolic Systems
;
Web Information Systems and Technologies
;
Web Security and Privacy
Abstract:
CHAPAS is a model for the provision of life event e-government services where no direct communication between service providers exists. The citizen, assisted by a personal tool (Chappie), is responsible to gather all the information required by the service he wants to apply to, possibly from services of other providers. In this paper we discuss how life event e-government services are provided in CHAPAS, from the point of view of the interactions of Chappie with services. The immediate advantage of this approach is that services do not need to directly interact with each other to provide complex life event services, thereby citizens having full control of the flow of their personal information.