Authors:
Daniela Tapia
1
;
Paola Vintimilla
2
;
Ximena Alvarez
2
;
Juan Llivisaca
2
;
Mario Peña
3
;
Rodrigo Guamán
2
;
Lorena Siguenza-Guzman
4
and
Diana Jadan-Aviles
2
Affiliations:
1
Universidad de Cuenca, Ecuador
;
2
Department of Applied Chemistry and Systems of Production, Faculty of Chemical Sciences, Universidad de Cuenca, Cuenca, Ecuador
;
3
Research Department (DIUC,) Universidad de Cuenca, Cuenca, Ecuador
;
4
Department of Computer Sciences. Faculty of Engineering. Universidad de Cuenca, Cuenca, Ecuador
Keyword(s):
SMEs, Enterprise Resource Planning, Interpretive Structural Model.
Abstract:
Small and medium-sized enterprises (SMEs) are considered dynamic agents within the business environment. Currently, SMEs have great potential for strong growth and great profit. However, their growth is restricted by the lack of systems that would allow integrating their data and activities. One possible solution is the implementation of Enterprise Resource Planning (ERP) systems to increase the company’s level of efficiency, effectiveness, and productivity. However, implementation processes require investing resources and bring certain problems, e.g., the difficulty to fully adapt to the organization’s accounting and management procedures, and lack of experience of end-users in handling ERP systems. The aim of this study is focused on constructing a model for successfully implementing ERP systems into SMEs. This model used a group of critical success factors (CSF) to analyze empirical evidence in organizations. To its development, the interpretive structural modeling methodology was
used, and it was validated in a focus group of experts in implementing and using ERP systems. The results show that the model is adequate for a successful implementation in SMEs engaged in sales, production, or service activities.
(More)