Authors:
Carine Touré
1
;
Christine Michel
2
and
Jean-Charles Marty
2
Affiliations:
1
CNRS, LIRIS, UMR and Société du Canal de Provence, France
;
2
CNRS, LIRIS and UMR, France
Keyword(s):
Lifelong Learning, Informal Learning, Knowledge-sharing Tools, Enterprise Social Media, User-centered Design, Adult Learner.
Related
Ontology
Subjects/Areas/Topics:
Computer-Supported Education
;
e-Learning
;
e-Learning Platforms
;
Lifelong Learning: Continuing Professional Training & Development
;
Simulation and Modeling
;
Simulation Tools and Platforms
;
Social Context and Learning Environments
Abstract:
Informal Learning in the Workplace (ILW) is ensured by the everyday work activities in which workers are
engaged. It accounts for over 75 per cent of learning in the workplace. Enterprise Social Media (ESM) are
increasingly used as informal learning environments. According to the results of an implementation we have
conducted in real context, we show that ESM are appropriate to promote ILW. Indeed, social features are
adapted to stimulate use behaviors and support learning, particularly meta-cognitive aspects. Three
adaptations must nevertheless be carried out: (1) Base the design on a precise and relatively exhaustive
informational corpus and contextualize the access in the form of community of practice structured according
to collaborative spaces; (2) Add indicators of judgment on the operational quality of information and the
informational capital built, and (3) Define forms of moderation and control consistent with the hierarchical
structures of the company. Our analysis
also showed that an incremental and iterative approach of user-centered
design had to be implemented to define how to adapt the design and to accompany change.
(More)