Authors:
Jorge Augusto Pessatto Mondadori
1
and
Juliana de Melo Bezerra
2
Affiliations:
1
SENAI, Brazil
;
2
ITA, Brazil
Keyword(s):
Framework, Collaboration, Decision Process, Industry Case.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence and Decision Support Systems
;
Collaborative Computing
;
Enterprise Information Systems
;
Group Decision Support Systems
;
Software Agents and Internet Computing
;
Virtual Enterprises
Abstract:
Due to intrinsic complexity and uncertainty, decision problems require involvement of stakeholders with distinct backgrounds and points of view. Collaboration among stakeholders is then essential to identify the problem and find solutions. We propose a framework with guidelines to aid decision-makers, together with a facilitator, to structure and solve a problem collaboratively in a virtual environment. The framework points out how collaboration takes place during the whole decision process, including phases to structure the problem, to apply the multi-criteria decision analyses, and to explore the sensitivity analyses in order to reach the final result. We conducted an empirical evaluation, where decision makers reported benefits of the framework to engage stakeholders, to congregate ideas, and to reduce the duration of the decision process.