Authors:
Daniela Fogli
1
and
Loredana Parasiliti Provenza
2
Affiliations:
1
Università di Brescia, Italy
;
2
Università di Milano, Italy
Keyword(s):
Customization, Communication gap, Multi-facet specification, Participatory design, Participatory development.
Related
Ontology
Subjects/Areas/Topics:
Design Methodology and Cognitive Factors in Design
;
Enterprise Information Systems
;
HCI on Enterprise Information Systems
;
Human-Computer Interaction
;
User Needs
Abstract:
This paper proposes the adoption of human-computer interaction methods to address some of the problems related to the customization of information systems, and particularly of enterprise resource planning systems. The paper specifically describes a multi-facet approach to participatory design and development of information systems to build the dialogue between the information system and its users. It encompasses i) a specification framework for representing and translating the different perspectives of the members of the design team, including the end users’ perspective, ii) a methodology for collaborative design of the interaction process, and iii) a set of guidelines to carry out the development activities.