Authors:
Himanshu Joshi
and
Deepak Chawla
Affiliation:
International Management Institute, India
Keyword(s):
Knowledge management, Strategy, Assessment, Framework, Performance, India.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Impact Measurement of Knowledge Management
;
KM Strategies and Implementations
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Symbolic Systems
;
Tools and Technology for Knowledge Management
Abstract:
Knowledge Management (KM) is much more than just dissemination of knowledge. The real challenge organizations and decision makers face is conceptualizing the right approach to implement KM and developing strategies to manage the entire knowledge value chain. The purpose of this paper is to determine the state of KM implementation in Indian organizations. Literature survey, focus group discussion (FGD) and personal interviews are used for data collection. This paper reviews the existing KM frameworks and attempts to identify key dimensions. The sample comprised of Indian organizations which have either implemented KM or initiated the process of KM in their organizations. Convenience sampling is used to select the respondents. Transcripts prepared from FGD and personal interviews are subjected to content analysis. The paper reports the perceptions, views and experiences of senior executives. An attempt has been made to integrate the data collected into a framework to facilitate KM impl
ementation. Although a number of empirical studies have been conducted in the past to study KM impact on performance, not many qualitative studies exist. The findings can help organizations to leverage knowledge in a structured manner to improve performance.
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