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Authors: Waiel Al-Rashid 1 ; Mustafa Alshawi 1 and Majed Al-Mashari 2

Affiliations: 1 University of Salford, United Kingdom ; 2 King Saud University, Saudi Arabia

Keyword(s): Enterprise Resource Planning, ERP, Stakeholders, Roles and Responsibilities, Public-private Partnership, Return on Investment, ROI.

Abstract: This paper describes a case study of Enterprise Resource Planning (ERP) implementation in a public-private partnership organisation. The primary focus of the study is to explore, from a holistic view, how Return On Investment (ROI) can be achieved through effective management of roles and responsibilities in an ERP implementation context. The paper starts with an introduction, which includes highlights from the literature indicating the significance of roles and responsibilities management among various ERP stakeholders. The introduction is followed by a brief description of the research methodology used, and then followed by a description of the chosen case study for this paper. The case is then analysed with more focus on how roles and responsibilities among ERP stakeholders interrelate with the implementation outcomes. A separate section is dedicated to extracting appropriate lessons that improve ROI from ERP investment. The findings from the case are assessed through the literatu re and a published case study that is addressed to ERP stakeholders. The result of discussing the case findings will be presented in a new version of the management framework for the stakeholder’s roles and responsibilities in the context of ERP. (More)

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Paper citation in several formats:
Al-Rashid, W.; Alshawi, M. and Al-Mashari, M. (2013). ERP Implementation Success through Effective Management of Roles and Responsibilities among StakeholdersA Holistic Framework Adopted from Two Case Studies. In Proceedings of the Third International Symposium on Business Modeling and Software Design - BMSD; ISBN 978-989-8565-56-3, SciTePress, pages 157-165. DOI: 10.5220/0004775001570165

@conference{bmsd13,
author={Waiel Al{-}Rashid. and Mustafa Alshawi. and Majed Al{-}Mashari.},
title={ERP Implementation Success through Effective Management of Roles and Responsibilities among StakeholdersA Holistic Framework Adopted from Two Case Studies},
booktitle={Proceedings of the Third International Symposium on Business Modeling and Software Design - BMSD},
year={2013},
pages={157-165},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004775001570165},
isbn={978-989-8565-56-3},
}

TY - CONF

JO - Proceedings of the Third International Symposium on Business Modeling and Software Design - BMSD
TI - ERP Implementation Success through Effective Management of Roles and Responsibilities among StakeholdersA Holistic Framework Adopted from Two Case Studies
SN - 978-989-8565-56-3
AU - Al-Rashid, W.
AU - Alshawi, M.
AU - Al-Mashari, M.
PY - 2013
SP - 157
EP - 165
DO - 10.5220/0004775001570165
PB - SciTePress

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