Authors:
Damiano Guerrucci
1
;
Roberta Mugellesi Dow
1
;
Raú Cano Argamasilla
2
and
Diogo Bernardino
3
Affiliations:
1
European Space Agency, Germany
;
2
Terma GmbH, Germany
;
3
Serco Services GmbH, Germany
Keyword(s):
ESA, Use Case, ATV, Knowledge Management.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Communication, Collaboration and Information Sharing
;
KM Strategies and Implementations
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Symbolic Systems
;
Tools and Technology for Knowledge Management
Abstract:
An information-based organisation has a number of repositories to store information of different nature used by different teams and not necessarily interconnected. This leads to a situation in which the information is scattered, duplicated and difficult to access. The ESA KM Team aims to produce an interconnected network of local knowledge units (neurons) which could still produce and store their knowledge using local processes, and at the same time sharing it with the whole network. This paper describes a phased approach to deploy such a solution, which starts by achieving quick wins that bring big benefits at extremely low cost, in view of buying support for the next more demanding phases. Moreover, it is presented an use case in which the approach has been applied, drawing some lessons learned and conclusions from it.