DESIGN AND MAINTENANCE OF TRUSTWORTHY E-SERVICES: INTRODUCING A TRUST MANAGEMENT CYCLE

Christer Rindebäck; Rune Gustavsson

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Paper

DESIGN AND MAINTENANCE OF TRUSTWORTHY E-SERVICES: INTRODUCING A TRUST MANAGEMENT CYCLE

Topics: e-Business and e-Commerce; Social and Legal Issues

In Proceedings of WEBIST 2006 - Second International Conference on Web Information Systems and Technologies - Volume 2: WEBIST, 100-105, 2006 , Setúbal, Portugal

Authors: Christer Rindebäck and Rune Gustavsson

Affiliation: Blekinge Institute of Technology, School of Engineering, Sweden

Keyword(s): Trust, trustworthiness, trust management, e-services.

Related Ontology Subjects/Areas/Topics: e-Business and e-Commerce ; Social and Legal Issues ; Society, e-Business and e-Government ; Web Information Systems and Technologies

Abstract: Designing trustworthy e-services is a challenge currently undertaken by many actors concerned with the development of online applications. Many problems have been identified but a unified approach towards the process of engineering trustworthy e-services doesn’t yet exist. This paper introduces a principled approach to deal with trust solutions in e-services based on a concern-oriented approach where end users’ concerns serve as the starting point for the process to engineer appropriate solutions to trust related issues for an e-service. The trust management cycle is introduced and described in detail. We use an online application for reporting gas prices as validation of the proposed cycle.

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Paper citation in several formats:

Rindebäck, C. and Gustavsson, R. (2006). DESIGN AND MAINTENANCE OF TRUSTWORTHY E-SERVICES: INTRODUCING A TRUST MANAGEMENT CYCLE. In Proceedings of WEBIST 2006 - Second International Conference on Web Information Systems and Technologies - Volume 2: WEBIST; ISBN 978-972-8865-47-4; ISSN 2184-3252, SciTePress, pages 100-105. DOI: 10.5220/0001256001000105

@conference{webist06,
author={Christer Rindebäck. and Rune Gustavsson.},
title={DESIGN AND MAINTENANCE OF TRUSTWORTHY E-SERVICES: INTRODUCING A TRUST MANAGEMENT CYCLE},
booktitle={Proceedings of WEBIST 2006 - Second International Conference on Web Information Systems and Technologies - Volume 2: WEBIST},
year={2006},
pages={100-105},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001256001000105},
isbn={978-972-8865-47-4},
issn={2184-3252},
}

TY - CONF

JO - Proceedings of WEBIST 2006 - Second International Conference on Web Information Systems and Technologies - Volume 2: WEBIST
TI - DESIGN AND MAINTENANCE OF TRUSTWORTHY E-SERVICES: INTRODUCING A TRUST MANAGEMENT CYCLE
SN - 978-972-8865-47-4
IS - 2184-3252
AU - Rindebäck, C.
AU - Gustavsson, R.
PY - 2006
SP - 100
EP - 105
DO - 10.5220/0001256001000105
PB - SciTePress