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Authors: Godfrey Mayende 1 ; Andreas Prinz 2 and Ghislain Maurice N. Isabwe 2

Affiliations: 1 University of Agder and Makerere University, Norway ; 2 University of Agder, Norway

ISBN: 978-989-758-239-4

Keyword(s): Online Learning, Communication, Collaborative Learning, Online Learning Systems.

Related Ontology Subjects/Areas/Topics: Computer-Supported Education ; Course Design and e-Learning Curriculae ; Distance and e-Learning in a Global Context ; e-Learning ; Information Technologies Supporting Learning ; Social Context and Learning Environments

Abstract: In this paper, we study communication in online learning systems using both quantitative and qualitative research methods. Quantitative methods provide the interaction statistics, while qualitative content analysis was used for categorisation of the messages. It turns out that 20% of the active participants dominate the online learning interactions, and more than 80% are passive consumers. From the categorization, we learned that most of the communication is not related to learning, but to technical problems (26%), small talk (29%), sharing experience (16%), and encouragement (11%). Only 10% are related to the content. For improved communication, it is therefore important to use the right communication tools in the online learning systems. Especially, learning by content creation should be provided.

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Paper citation in several formats:
Mayende, G.; Prinz, A. and Isabwe, G. (2017). Improving Communication in Online Learning Systems.In Proceedings of the 9th International Conference on Computer Supported Education - Volume 1: CSEDU, ISBN 978-989-758-239-4, pages 300-307. DOI: 10.5220/0006311103000307

author={Godfrey Mayende. and Andreas Prinz. and Ghislain Maurice N. Isabwe.},
title={Improving Communication in Online Learning Systems},
booktitle={Proceedings of the 9th International Conference on Computer Supported Education - Volume 1: CSEDU,},


JO - Proceedings of the 9th International Conference on Computer Supported Education - Volume 1: CSEDU,
TI - Improving Communication in Online Learning Systems
SN - 978-989-758-239-4
AU - Mayende, G.
AU - Prinz, A.
AU - Isabwe, G.
PY - 2017
SP - 300
EP - 307
DO - 10.5220/0006311103000307

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