Authors:
Rejane Maria Da Costa Figueiredo
1
;
2
;
3
;
John Lenon Cardoso Gardenghi
1
;
2
;
3
;
Letícia De Souza Santos
1
;
Rafael Arruda Furtado
3
;
Rafael Fazzolino Pinto Barbosa
1
;
Lucas Ursulino Boaventura
1
;
3
;
Augusto Samuel Clementino Modesto
1
and
Laura Barros Martins
1
Affiliations:
1
Information Technology Research and Application Center (ITRAC), University of Brasilia (UnB), Brasilia, DF, Brazil
;
2
Post-Graduate Program in Applied Computing, University of Brasilia (UnB), Brasilia, DF, Brazil
;
3
University of Brasilia (UnB), Brasilia, DF, Brazil
Keyword(s):
Digital Transformation, Cost Model, SCM.
Abstract:
Digital transformation plays a central role both in private and public sectors. In addition to increasing efficiency and practicality in service delivery, digitalization may generate economic savings for the agency provider and for the citizen user of the service. In this context, a central issue emerges: how to quantify economic savings in digitalization? The Brazilian federal government has been implementing many initiatives to promote digital government, and ways to measure the costs of a service are in constant development. One of these ways is through the use of a methodology adapted from the European standard cost model. The present paper aims to provide the design of a tool to estimate the costs of services both for the government and for the citizen, and for physical and digital delivering of a service, by applying a prototyping technique using the mentioned adapted methodology. We present the design and implementation of the tool. As future work, an analysis of the use of th
e tool in Brazil, how it impacts in the decision of digitalize a service and real economic savings may take place. Our main contribution is to provide a specification that can serve as a basis for similar tools, besides the idea of how to systematically apply a cost model using a tool which can be easily applied by other organizations without advanced knowledge in the area.
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