Authors:
Stuart Dillon
1
;
Eric Deakins
1
;
Daniel Beverungen
2
;
Thomas Kohlborn
3
;
Sara Hofmann
2
and
Michael Rackers
2
Affiliations:
1
University of Waikato, New Zealand
;
2
University of Münster, Germany
;
3
Queensland University of Technology, Australia
Keyword(s):
e-Government, Local Government.
Related
Ontology
Subjects/Areas/Topics:
Applications
;
Artificial Intelligence
;
Communities of Practice
;
Computer-Supported Education
;
e-Business
;
Enterprise Information Systems
;
Government
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Learning/Teaching Methodologies and Assessment
;
Society, e-Business and e-Government
;
Symbolic Systems
;
Web Information Systems and Technologies
Abstract:
Governments have invested vast amounts of time, public money, and effort into technologising and transforming public sector relationships, with the goal of achieving optimised government service delivery, governance, and constituency participation. To discover the extent that transformation has actually been achieved by local government organisations, this paper provides a cross-national comparison of local egovernment effectiveness as judged by internal stakeholders in Australia, Germany, and New Zealand. It appears that e-government continues to be viewed by the policymakers charged with developing it as something that supplements, rather than displaces, their traditional government services. Far from being transformative, only incremental improvements to internal procedures and service quality were reported.