Authors:
Nor Hasliza Md Saad
1
;
Hasmiah Kasimin
2
;
Rose Alinda Alias
3
and
Azizah Abdul Rahman
3
Affiliations:
1
Universiti Sains Malaysia, Malaysia
;
2
Universiti Kebangsaan Malaysia, Malaysia
;
3
Universiti Teknologi Malaysia, Malaysia
Keyword(s):
Knowledge Management Systems, Soft Systems Methodology, Multiple Case Studies.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
KM Strategies and Implementations
;
Knowledge Management and Information Sharing
;
Knowledge Management Projects
;
Knowledge-Based Systems
;
Symbolic Systems
Abstract:
The implementation of knowledge management systems (KMS) initiatives is recognized by its highly complex situations and difficult to manage, involving a range of interrelated and overlapping components of technology, organization and people. The objective of the study is to demonstrate how the Soft Systems Methodology (SSM) approach can be applied to investigate the implementation of KMS initiatives in their natural setting. The study is carried out through four case studies within Malaysian Public Universities (MPUs) representing different characteristics of universities based on the year of their establishment. The findings reveal the process of KMS initiatives contains six different kinds of activity through the development of conceptual model. Furthermore, the analysis was conducted to identify factors influencing the activities within the proposed conceptual model. In this sense, the application of SSM recommends the advantage of a comprehensive analysis by integrating both the
process and the factors influencing the implementation of KMS initiatives in the higher education context, especially in the MPUs.
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