Authors:
Luis Fernández Sanz
1
;
Josefa Gómez Pérez
1
;
Teresa I. Díez-Folledo
1
and
Sanjay Misra
2
Affiliations:
1
University of Alcalá, Spain
;
2
Covenant University, Nigeria
Keyword(s):
Software Quality, Quality Assurance (QA), Human Resources, Organizational Factors, Stakeholders, Quantitative Research, Qualitative Research, Decision Making Processes.
Related
Ontology
Subjects/Areas/Topics:
Project Planning, Monitoring and Control
;
Software Engineering
;
Software Project Management
Abstract:
Quality is an essential factor for European competitiveness as low price strategies based on low labour costs can be difficult to implement. Although software quality assurance has a long tradition, there is a lack of research on some practical aspects. In particular, the extended study of the influence of human and organizational factors (HOF) on the quality of software development, maintenance and management has been neglected. However, different studies have identified these as key factors in software projects with impact in terms of cost, quality and results measuring quantitative and qualitatively their impact. As part of the Iceberg project, funded under the Marie Curie IAPP EU-funded program, some relevant evidences of the influence of HOF on software quality has been reviewed and analysed to discuss the challenges in this area confirming the need of promoting deeper and wider research efforts.