COLLABORATING TO IMPROVE ERP USABILITY

Tamara Babaian; Wendy Lucas; Heikki Topi

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Paper

COLLABORATING TO IMPROVE ERP USABILITY

Topics: HCI on Enterprise Information Systems; User Needs

In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS, 164-168, 2004 , Porto, Portugal

Authors: Tamara Babaian ; Wendy Lucas and Heikki Topi

Affiliation: Bentley College, United States

Keyword(s): Usability, Enterprise systems, ERP, Collaboration theory, Collaborative user interfaces

Related Ontology Subjects/Areas/Topics: Enterprise Information Systems ; HCI on Enterprise Information Systems ; Human-Computer Interaction ; User Needs

Abstract: Anecdotal evidence strongly suggests that enterprise resource planning (ERP) systems have unintuitive user interfaces that hinder usability, frustrate users, and ultimately interfere with their successful adoption and utilization in organizations. Despite the huge costs associated with poorly implemented systems, ERP usability has received little attention from the research community. It is our contention that existing theories on usability must be extended to address the unique challenges resulting from the size, complexity and integrated functionality of these industrial behemoths. This paper discusses collaboration theory as a potentially beneficial way to conceptualize the relationship between the user and the system and to provide a foundation on which interfaces can be developed that enhance user performance and satisfaction with ERP systems.

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Paper citation in several formats:

Babaian, T.; Lucas, W. and Topi, H. (2004). COLLABORATING TO IMPROVE ERP USABILITY. In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS; ISBN 972-8865-00-7; ISSN 2184-4992, SciTePress, pages 164-168. DOI: 10.5220/0002655101640168

@conference{iceis04,
author={Tamara Babaian. and Wendy Lucas. and Heikki Topi.},
title={COLLABORATING TO IMPROVE ERP USABILITY},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS},
year={2004},
pages={164-168},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002655101640168},
isbn={972-8865-00-7},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS
TI - COLLABORATING TO IMPROVE ERP USABILITY
SN - 972-8865-00-7
IS - 2184-4992
AU - Babaian, T.
AU - Lucas, W.
AU - Topi, H.
PY - 2004
SP - 164
EP - 168
DO - 10.5220/0002655101640168
PB - SciTePress