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Authors: Jakkapun Kwanroengjai 1 ; Kecheng Liu 2 ; Chekfoung Tan 1 and Lily Sun 1

Affiliations: 1 University of Reading, United Kingdom ; 2 University of Reading and Shanghai University of Finance and Economics, United Kingdom

Keyword(s): Operational Alignment, Business-IT Alignment, Socio-technical Approach, Organisational Semiotics, Alignment Assessment, Healthcare.

Abstract: Business strategies are vital for an organisation in the dynamic business environment today. However, most organisations are still facing issues in effectively executing the business strategies. The misalignment of operational factors such people, business operations, and IT systems, is one major problem that hinders the best performance of an organisation and degrades the value of business strategies. Therefore, this paper aims to produce an operational alignment framework, in order to ensure the business and IT components are operationally aligned. It contains a set of operational alignment components and its assessment methods. An operational alignment map is produced to identify the root cause of the alignment issues in an organisation. A case study in a Thai University Healthcare Centre is used for validating the operational alignment framework.

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Paper citation in several formats:
Kwanroengjai, J.; Liu, K.; Tan, C. and Sun, L. (2014). Operational Alignment Framework for Improving Business Performance of an Organisation. In Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 2: ICEIS; ISBN 978-989-758-029-1; ISSN 2184-4992, SciTePress, pages 352-359. DOI: 10.5220/0004886203520359

@conference{iceis14,
author={Jakkapun Kwanroengjai. and Kecheng Liu. and Chekfoung Tan. and Lily Sun.},
title={Operational Alignment Framework for Improving Business Performance of an Organisation},
booktitle={Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 2: ICEIS},
year={2014},
pages={352-359},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004886203520359},
isbn={978-989-758-029-1},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the 16th International Conference on Enterprise Information Systems - Volume 2: ICEIS
TI - Operational Alignment Framework for Improving Business Performance of an Organisation
SN - 978-989-758-029-1
IS - 2184-4992
AU - Kwanroengjai, J.
AU - Liu, K.
AU - Tan, C.
AU - Sun, L.
PY - 2014
SP - 352
EP - 359
DO - 10.5220/0004886203520359
PB - SciTePress

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