Authors:
Zhao Huang
and
Laurence Brooks
Affiliation:
Brunel University, United Kingdom
Keyword(s):
e-Government, e-Government website development, Usability, Users’ centred approach.
Related
Ontology
Subjects/Areas/Topics:
Applications
;
Artificial Intelligence
;
e-Business
;
Enterprise Information Systems
;
Government
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Multimedia and User Interfaces
;
Society, e-Business and e-Government
;
Symbolic Systems
;
Usability and Ergonomics
;
Web Information Systems and Technologies
;
Web Interfaces and Applications
Abstract:
The challenge of greater users’ participation with e-government remains a significant issue. E-government website usability has been found to be one of the major reasons influencing users’ interaction, which needs to be addressed when developing e-government. This empirical study evaluates a current e-government website, to identify specific usability problems. Based on the identified problems, the design solutions are proposed, redesigned and evaluated in order to develop a more usable e-government website. The results indicate that with the proposed design solutions provision, the identified usability problems have been addressed. Such improvements may promote overall usability of e-government and make better users’ task performance. These are beneficial for designers to further develop their e-government usability.