Authors:
Vincenzo Cartelli
1
;
Leonardo Longo
2
;
Orazio Tomarchio
2
and
Natalia Trapani
2
Affiliations:
1
Allincloud s.r.l, Catania, Italy
;
2
Department of Electrical Electronic and Computer Engineering, University of Catania, Italy
Keyword(s):
Digitalization, Healthcare, Business, Process, Management, Risk, BPMN.
Abstract:
Several recent studies have provided alarming data regarding the occurrence of errors in healthcare in all OECD (Organization for Economic Co-operation and Development) countries, including, to a significant extent, also Italy. Many of these errors seem to be largely due to failure to comply with company operating procedures, which are typically based on ministerial directives and international standards. In this context, the paper describes the work carried out in an Italian research project where a more structured approach to the healthcare sector has been proposed, focusing on clinical risk management. Clinical processes have been modelled by using BPMN (Business Process Modelling and Notation) standard notation and then interfaced with the hospital information system to monitor and manage clinical risks. Digitalization of operating procedures also allowed the definition and computation of several KPIs (Key Performance Indicators) for long-term monitoring. The work carried out in
the experimental phase of the project, through the developed system, highlighted the areas most affected by operational non-conformities, to address actions aimed at safeguarding the patient’s health and, indirectly, providing considerable economic savings.
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