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Authors: Antonia Stefani 1 ; Dimitris Stavrinoudis 1 and Michalis Xenos 2

Affiliations: 1 Hellenic Open University, Greece ; 2 Hellenic Open University;;Research Academic Computer Technology Institute, Greece

Keyword(s): E-commerce Systems, Measurements, Quality Assessment.

Related Ontology Subjects/Areas/Topics: Communication and Software Infrastructure ; e-Business ; e-Commerce and e-Business: B2B and B2C ; Enterprise Information Systems ; Information and Systems Security

Abstract: This paper presents a method used to evaluate the quality of e-commerce systems. The presented method uses a Belief Network in order to model the factors and criteria affecting the quality of e-commerce systems. This model can be applied not only for assessing the quality of e-commerce systems, but also for ensuring quality design before development. It also offers numerical results for the overall quality of an e-commerce system, as well as for its intermediate factors and lower-lever criteria. This paper presents the experimental results and the data analysis that aided towards the calibration of the model, i.e. assessing an e-commerce system and its individual characteristics based on the numerical results derived from the model.

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Paper citation in several formats:
Stefani, A.; Stavrinoudis, D. and Xenos, M. (2004). EXPERIMENTAL BASED TOOL CALIBRATION USED FOR ASSESSING THE QUALITY OF E-COMMERCE SYSTEMS. In Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 1: ICETE; ISBN 972-8865-15-5; ISSN 2184-3236, SciTePress, pages 26-32. DOI: 10.5220/0001393000260032

@conference{icete04,
author={Antonia Stefani. and Dimitris Stavrinoudis. and Michalis Xenos.},
title={EXPERIMENTAL BASED TOOL CALIBRATION USED FOR ASSESSING THE QUALITY OF E-COMMERCE SYSTEMS},
booktitle={Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 1: ICETE},
year={2004},
pages={26-32},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001393000260032},
isbn={972-8865-15-5},
issn={2184-3236},
}

TY - CONF

JO - Proceedings of the First International Conference on E-Business and Telecommunication Networks - Volume 1: ICETE
TI - EXPERIMENTAL BASED TOOL CALIBRATION USED FOR ASSESSING THE QUALITY OF E-COMMERCE SYSTEMS
SN - 972-8865-15-5
IS - 2184-3236
AU - Stefani, A.
AU - Stavrinoudis, D.
AU - Xenos, M.
PY - 2004
SP - 26
EP - 32
DO - 10.5220/0001393000260032
PB - SciTePress

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