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Authors: Rita Tavares de Sousa 1 ; Soraia Teles 1 ; Diotima Bertel 2 ; Paul Schmitter 3 and Diogo Abrantes 4

Affiliations: 1 Institute for the Biomedical Sciences Abel Salazar, University of Porto, Porto, Portugal, Center for Health Technology and Services Research (CINTESIS), Rua Dr. Plácido da Costa, 4200-450, Porto and Portugal ; 2 SYNYO GmbH, Otto-Bauer-Gasse 5/14, 1060 Wien and Austria ; 3 Zurich University of Applied Science, Campus Grüental, 8820 Waedenswil, Zurich and Switzerland ; 4 Center for Health Technology and Services Research (CINTESIS), Rua Dr. Plácido da Costa, 4200-450, Porto, Portugal, Faculdade de Medicina, Universidade do Porto and Portugal

ISBN: 978-989-758-368-1

Keyword(s): Trust, Human Advisor, Online Advice, Digital Platforms, AAL, Ambient Assisted-Living.

Abstract: An articulation between the real/physical and the virtual world, i.e. an integrated service logic, is necessary for advisory service provision in the AAL field in order to best suit the consumers’ needs. However, personalised feedback is generally missing on digital advisory platforms that promote assistive technologies and services. This manuscript builds on previous research carried out in the scope of the EU-funded ActiveAdvice project, that is based on the premise that, in the AAL field, an engagement platform must promote not only AAL products and services but also empower stakeholders and facilitate the co-creation of value. Therefore, the concept of an Authorised Active Advisor was created. This paper presents and discusses the results from a qualitative study carried out to refine the concept of Authorised Active Advisors, by identifying, their added value and role within an integrated AAL advisory system, as well as their profile, required knowledge and skills.

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Paper citation in several formats:
Tavares de Sousa, R.; Teles, S.; Bertel, D.; Schmitter, P. and Abrantes, D. (2019). Back to the Roots: The Perspectives of Multiple Stakeholders about a Seamless Physical-Virtual AAL Advisory Service.In Proceedings of the 5th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE, ISBN 978-989-758-368-1, pages 146-155. DOI: 10.5220/0007762201460155

@conference{ict4awe19,
author={Rita Tavares de Sousa. and Soraia Teles. and Diotima Bertel. and Paul Schmitter. and Diogo Abrantes.},
title={Back to the Roots: The Perspectives of Multiple Stakeholders about a Seamless Physical-Virtual AAL Advisory Service},
booktitle={Proceedings of the 5th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE,},
year={2019},
pages={146-155},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007762201460155},
isbn={978-989-758-368-1},
}

TY - CONF

JO - Proceedings of the 5th International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE,
TI - Back to the Roots: The Perspectives of Multiple Stakeholders about a Seamless Physical-Virtual AAL Advisory Service
SN - 978-989-758-368-1
AU - Tavares de Sousa, R.
AU - Teles, S.
AU - Bertel, D.
AU - Schmitter, P.
AU - Abrantes, D.
PY - 2019
SP - 146
EP - 155
DO - 10.5220/0007762201460155

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