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Authors: Ratna Juwita 1 ; 2 ; 3 ; Hajjul Kamil 4 ; 3 ; Kartini Hasballah 5 ; 3 ; Elly Wardani 4 ; 3 and  Marthoenis 6

Affiliations: 1 Master Program of Nursing Science, Faculty of Nursing, Universitas Syiah Kuala, Banda Aceh, Indonesia ; 2 Nursing Academy of Akimba, Banda Aceh, Indonesia ; 3 Indonesia ; 4 Department of Nursing Management, Faculty of Nursing, Universitas Syiah Kuala, Banda Aceh, Indonesia ; 5 Department of Pharmacology, Faculty of Medicine, Universitas Syiah Kuala, Banda Aceh, Indonesia ; 6 Department of Psychiatry and Mental Health Nursing, Faculty of Nursing, Universitas Syiah Kuala, Banda Aceh, Indonesia, Indonesia

Keyword(s): Characteristic, Demographics, Satisfaction, Health services

Abstract: Quality health services are any efforts made by the service providers with the aim of providing high quality and excellent services to improve the health of individuals, groups or communities alike. This study aims to determine the differences in satisfaction among the patients in Type I, Type II, Type III, service rooms based on the demographic characteristics of health services at the Regional General Hospital of dr. Zainoel Abidin (RSUDZA) in Banda Aceh. This quantitative comparative study employed the Cross-Sectional design. The population was all Type I, Type II, Type III, patients treated in the inpatient rooms. The probability sampling method with the simple random sampling criteria was used to draw 383 patients while the data were harnessed using the SERVQUAL Instrument. The results show that no differences were observed in satisfaction among the Type I, Type II, Type III, patients with the p-value of > 0.05 (p = 0.237). The management of RSUDZA needs to improve the quality o f health services to provide satisfaction to its patients by focusing on all service dimensions. (More)

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Paper citation in several formats:
Juwita, R. ; Kamil, H. ; Hasballah, K. ; Wardani, E. and Marthoenis. (2020). Patient Satisfaction Level based on Demographic Factors using SERVQUAL Instruments in Public Hospital in Banda Aceh, Indonesia. In Proceedings of the Aceh International Nursing Conference - AINC; ISBN 978-989-758-413-8, SciTePress, pages 170-175. DOI: 10.5220/0008396101700175

@conference{ainc20,
author={Ratna Juwita and Hajjul Kamil and Kartini Hasballah and Elly Wardani and Marthoenis},
title={Patient Satisfaction Level based on Demographic Factors using SERVQUAL Instruments in Public Hospital in Banda Aceh, Indonesia},
booktitle={Proceedings of the Aceh International Nursing Conference - AINC},
year={2020},
pages={170-175},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008396101700175},
isbn={978-989-758-413-8},
}

TY - CONF

JO - Proceedings of the Aceh International Nursing Conference - AINC
TI - Patient Satisfaction Level based on Demographic Factors using SERVQUAL Instruments in Public Hospital in Banda Aceh, Indonesia
SN - 978-989-758-413-8
AU - Juwita, R.
AU - Kamil, H.
AU - Hasballah, K.
AU - Wardani, E.
AU - Marthoenis.
PY - 2020
SP - 170
EP - 175
DO - 10.5220/0008396101700175
PB - SciTePress

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