Authors:
Luiziana Rezende
1
;
Maria Angela Lobão
2
;
Celia Regina Nerva Burmann
3
;
Joel de Lima Pereira Castro Junior
3
;
Luiz Angelo Merino
3
;
Soraia Alves Rocha
3
and
Carlos Alberto Malcher Bastos
3
Affiliations:
1
Federal University of Rio de Janeiro and Fluminense Federal University, Brazil
;
2
Fluminense Federal University and IBMEC Faculty, Brazil
;
3
Fluminense Federal University, Brazil
Keyword(s):
Knowledge Management, Knowledge Flow, Knowledge Modelling, Techniques, Tools and Practices of Knowledge Management, Knowledge Tree.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Communication, Collaboration and Information Sharing
;
Impact Measurement of Knowledge Management
;
KM Strategies and Implementations
;
Knowledge Management and Information Sharing
;
Knowledge Management Projects
;
Knowledge-Based Systems
;
Symbolic Systems
;
Tools and Technology for Knowledge Management
Abstract:
This paper presents the application of an Interactive Method for Modelling and Knowledge Management on Business Environment for an Organizational Unit of Road Infrastructure Operation, from the Brazilian National Ground Transport Agency. As part of an innovative project named MIKM for the Knowledge and Information Manage Model of this agency adopts Knowledge Management fundamental concepts, knowledge and competence, mobilized by professionals on their activities for building information goods. For the method's development and application were needed activities of identification, collection, mapping, representation and analysis of the knowledge and competences needed to the execution of the activities related to knowledge assets of the already mentioned Organizational Unit. Materials and documentation available were analyzed and techniques of meetings and interviews with managers and employees in the steps of identification and collection; for mapping a methodology developed by Rezend
e (2007) and a knowledge tree concept (Authier and Lévy, 1992) was applied. On knowledge management's analysis and improvement proposals the knowledge conversion modes (Nonaka and Takeuchi, 2009) about knowledge flow, from Road Infrastructure Cycle of Regulation.
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