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Authors: Valeria Quevedo and Javier Chapilliquen

Affiliation: Universidad de Piura, Peru

Keyword(s): Discrete Simulation, Simulation Modelling, Public Hospital, Outpatient Clinic.

Related Ontology Subjects/Areas/Topics: Agents ; Applications ; Artificial Intelligence ; Bioinformatics ; Biomedical Engineering ; Enterprise Information Systems ; Information Systems Analysis and Specification ; Methodologies and Technologies ; Operational Research ; OR in Health ; Pattern Recognition ; Simulation ; Software Engineering

Abstract: Having insurance or not makes a difference in terms of the procedure patients need to follow to be attended in public hospitals in Peru. Studies show a high dissatisfaction towards the service offered by public hospitals, mainly due to long waiting times, specially for patients with insurance. The initiatives implemented by the government to solve these problems were not supplemented with a rigorous analysis to help quantify their impact. The main objective of this study is to assess the quality of care at one of the most visited public hospitals in Peru. Discrete simulation was used to build a model which was validated through historical data and hospital personnel. The model is capable of measuring the service level and it facilitates the identification of bottlenecks. It identified the most critical medical specialties most utilized and that have the longest queues. The results also serve to identify the services with a low utilization rate. High idle time during the insurance ver ification process was identified as a problem. It seems insurance verification could be integrated with admission tasks or during other services. The model can be applied to any public hospital in Peru given the fact that their outpatients processes are similar. (More)

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Paper citation in several formats:
Quevedo, V. and Chapilliquen, J. (2015). Modeling a Public Hospital Outpatient Clinic in Peru using Discrete Simulation. In Proceedings of the International Conference on Operations Research and Enterprise Systems - ICORES; ISBN 978-989-758-075-8; ISSN 2184-4372, SciTePress, pages 389-394. DOI: 10.5220/0005271903890394

@conference{icores15,
author={Valeria Quevedo. and Javier Chapilliquen.},
title={Modeling a Public Hospital Outpatient Clinic in Peru using Discrete Simulation},
booktitle={Proceedings of the International Conference on Operations Research and Enterprise Systems - ICORES},
year={2015},
pages={389-394},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005271903890394},
isbn={978-989-758-075-8},
issn={2184-4372},
}

TY - CONF

JO - Proceedings of the International Conference on Operations Research and Enterprise Systems - ICORES
TI - Modeling a Public Hospital Outpatient Clinic in Peru using Discrete Simulation
SN - 978-989-758-075-8
IS - 2184-4372
AU - Quevedo, V.
AU - Chapilliquen, J.
PY - 2015
SP - 389
EP - 394
DO - 10.5220/0005271903890394
PB - SciTePress

- Science and Technology Publications, Lda.
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