Authors:
Maria João Ferreira
1
;
Fernando Moreira
2
and
Isabel Seruca
1
Affiliations:
1
Universidade Portucalense, Centro Algoritmi and Universidade do Minho, Portugal
;
2
Universidade Portucalense, Portucalense Institute for Legal Research – IJP and Universidade Aveiro, Portugal
Keyword(s):
Digital Transformation, Social Media Tools, Organizational Training.
Related
Ontology
Subjects/Areas/Topics:
Collaborative and Social Interaction
;
Enterprise Information Systems
;
Human-Computer Interaction
;
Information Systems Analysis and Specification
;
Organisational Learning
;
Society, e-Business and e-Government
;
Software Agents and Internet Computing
;
Web 2.0 and Social Networking Controls
;
Web Information Systems and Technologies
Abstract:
Information systems and technologies (IST) are the essence of up-to date organizations, and changes in this
field are occurring at an uncontrollable pace, interrupting traditional business models and forcing
organisations to implement new models of business. Social media tools represent a subset of these
technologies that contribute to digital transformation (DT) of organizations and which are already used within
organizational training contexts. However, the adoption of social media tools, by itself, does not guarantee
such a transformation; changes in the organization’s culture and behaviour are also needed. Taking advantage
of the DT technology enablers and realising the need for updated approaches to address organizational
workers’ training, we propose a model to guide organizational training within DT. The model, called Training
of Organizational Workers (ToOW), addresses the 2nd layer of the mobile Create, Share, Document and
Training (m_CSDT) framework formerly descri
bed. The advantages foreseen for the model usage are two-fold.
On the one hand, the model acknowledges the crucial role that an organization plays in promoting a
culture of continuous learning/training of its employees; on the other hand, the model provides guidance on
setting up the training strategies and activities, as well as on the monitoring of training results achieved, which
are measured according to the performance metrics considered within the organizational strategy.
(More)