Authors:
Jesper Holgersson
and
Eva Söderström
Affiliation:
University of Skövde, Sweden
Keyword(s):
e-government, Public e-Service Development, User Participation, Techniques for User Participation.
Related
Ontology
Subjects/Areas/Topics:
Applications
;
Artificial Intelligence
;
Communities of Practice
;
Computer-Supported Education
;
e-Business
;
Enterprise Information Systems
;
Government
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Learning/Teaching Methodologies and Assessment
;
Society, e-Business and e-Government
;
Symbolic Systems
;
Web Information Systems and Technologies
Abstract:
It is evident that user participation is a vital component for successful public e-service development.
However, it is also apparent that there is little guidance in e-government research about how user
participation should be implemented in practice. Some high level guidelines can be found regarding user
participation design schools but there is very little guidance in existing research regarding how these design
schools can be implemented in practice. In this paper we have explored public administrations’ experience
of user participation, both in general systems development and in development of public e-services, in order
to identify basic requirements that have to be fulfilled when implementing user participation in public e-service
development. Thereafter we have applied these requirements on commonly used techniques to
implement user participation in the light of three design schools: Participatory Design, User Centered
Design, and User Innovation. Our results show that techniq
ues to implement user participation in public e-service
development must be adjusted to limited resources in terms of time and money as well as short
development projects.
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