Authors:
Heide Lukosch
and
Pieter De Vries
Affiliation:
Delft University of Technology, Netherlands
Keyword(s):
Informal learning, Social constructivism, Microtraining, Media supported learning, Workplace learning.
Related
Ontology
Subjects/Areas/Topics:
Computer-Supported Education
;
e-Learning
;
Information Technologies Supporting Learning
;
Virtual Learning Environments
Abstract:
This paper is about an innovative approach to informal, workplace related learning in do-it-yourself retail stores. Most organizations ignore informal learning as a strategic tool, although this kind of learning dominates the workplace in many organizations. The objective of the project described here was to facilitate informal learning practices by the sales people on the work floor with an easy to use knowledge platform. The platform should be structured in line with current learning concepts, the specific target group and organizational requirements. An existing knowledge platform was upgraded in this sense to better serve the informal learning activities using a semantic approach and Microtraining, a didactical concept for structuring short learning sessions. This platform has been tested in practice in the retail stores. The outcome of the project shows that using the knowledge platform can indeed strengthen the advisory services of the employees. The semantic web as well as the
Microtraining approach enhanced the usability of the platform and fostered self-directed learning, understood as an important component of informal learning practices.
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