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Authors: Cláudia M.F.A.Ribeiro 1 ; Nelson S.Rosa 2 and Paulo R.F.Cunha 2

Affiliations: 1 UERN, Brazil ; 2 Centro de Informática, UFPE, Brazil

ISBN: 972-8865-00-7

Keyword(s): User Perception, Quality of Service, Personalized Services, User Needs

Related Ontology Subjects/Areas/Topics: Enterprise Information Systems ; Functional and Non-Functional Requirements ; Human Factors ; Human-Computer Interaction ; Multimedia Systems ; Physiological Computing Systems ; User Needs

Abstract: The emerging of the new generation applications like videoconference and the increasing in the demand of QoS services have enforced the need of new service models. As in the most new applications the user can perceives the level of quality a service is provided, data communication services are currently evolving towards more personalized ones. A direct consequence of this trend is the necessity of explicit treatment of the user perception. Challenges in this evolution include the better understanding of “how” users perceive QoS and “how” the perception is actually realised by underlying QoS mechanisms. This paper addresses these questions by presenting a formal architecture, namely ESCHER that implements a conceptual user perception model for QoS services.

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Paper citation in several formats:
M.F.A.Ribeiro C.; S.Rosa N.; R.F.Cunha P. and (2004). TOWARDS A MODEL FOR PERSONALIZED COMMUNICATION SERVICES BASED ON USER PERCEPTION.In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS, ISBN 972-8865-00-7, pages 211-215. DOI: 10.5220/0002647602110215

@conference{iceis04,
author={Cláudia M.F.A.Ribeiro and Nelson S.Rosa and Paulo R.F.Cunha},
title={TOWARDS A MODEL FOR PERSONALIZED COMMUNICATION SERVICES BASED ON USER PERCEPTION},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS,},
year={2004},
pages={211-215},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002647602110215},
isbn={972-8865-00-7},
}

TY - CONF

JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS,
TI - TOWARDS A MODEL FOR PERSONALIZED COMMUNICATION SERVICES BASED ON USER PERCEPTION
SN - 972-8865-00-7
AU - M.F.A.Ribeiro, C.
AU - S.Rosa, N.
AU - R.F.Cunha, P.
PY - 2004
SP - 211
EP - 215
DO - 10.5220/0002647602110215

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