Authors:
Alexander Felfernig
1
;
Christian Russ
1
and
Manfred Wundara
2
Affiliations:
1
Institut fuer Wirtschaftsinformatik und Anwendungssysteme, Universitaet Klagenfurt, Austria
;
2
Informationstechnologie Magistrat Villach, Austria
Keyword(s):
e-government, open innovation, artificial intelligence, virtual advisors.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence and Decision Support Systems
;
B2B, B2C and C2C
;
B2C/B2B Considerations
;
Business and Social Applications
;
Case Studies
;
Communication and Software Technologies and Architectures
;
e-Business
;
Enterprise Information Systems
;
Health Engineering and Technology Applications
;
Industrial Applications of Artificial Intelligence
;
Neural Rehabilitation
;
Neurotechnology, Electronics and Informatics
;
Public Sector Applications of E-Commerce
;
Simulation and Modeling
;
Simulation Tools and Platforms
;
Society, e-Business and e-Government
;
Software Agents and Internet Computing
;
Web Information Systems and Technologies
Abstract:
Today there exists a variety of efforts to bring public administration closer to its customers (citizens, entrepreneurs, etc.). This paper investigates the concept of open innovation, i.e. the integration of the customer into the product creation process of a company, w.r.t. its applicability in the area of e-government. The concept of open innovation is well known within the context of mass customizing products and services, i.e. production and selling of
customer-individual products and services under mass production pricing conditions. The authors show how approaches from the area of artificial intelligence can be applied as tools for open innovation in e-government.