Investigating Knowledge Management in the Software Industry: The Proof of Concept’s Findings of a Questionnaire Addressed to Small and Medium-sized Companies

Danieli Pinto; Mariana Oliveira; Flávio Bortolozzi; Nada Matta; Nelson Tenório

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Paper

Investigating Knowledge Management in the Software Industry: The Proof of Concept’s Findings of a Questionnaire Addressed to Small and Medium-sized Companies

Topics: KM Strategies and Implementations

In Proceedings of the 10th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 0IC3K, 73-82, 2018 , Seville, Spain

Authors: Danieli Pinto ¹ ; Mariana Oliveira ¹ ; Flávio Bortolozzi ² ; Nada Matta ³ and Nelson Tenório ⁴

Affiliations: ¹ Knowledge Management Master’s Program of UniCesumar, Av. Guedner, 1218, build 7, Maringá, Paraná and Brazil ; ² Knowledge Management Master’s Program of UniCesumar, Av. Guedner, 1218, build 7, Maringá, Paraná, Brazil, Institute Cesumar of Science, Technology, and Innovation, Av. Guedner, 1218, build 11, Maringá, Paraná and Brazil ; ³ University of Troyes, 12 rue Marie Curie, Troyes and France ; ⁴ Knowledge Management Master’s Program of UniCesumar, Av. Guedner, 1218, build 7, Maringá, Paraná, Brazil, Institute Cesumar of Science, Technology, and Innovation, Av. Guedner, 1218, build 11, Maringá, Paraná, Brazil, University of Troyes, 12 rue Marie Curie, Troyes and France

Keyword(s): Knowledge Management, Proof of Concept, Questionnaire, Software Industry.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; KM Strategies and Implementations ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Symbolic Systems

Abstract: The software industry is dynamic and complex, so they need to use the knowledge to excel in a highly competitive market. Thus, the knowledge well managed brings the organization a sustainable and competitive advantage. Knowledge Management (KM) processes can avoid knowledge lost since they provide knowledge flow for the whole organization. These processes are supported by practices and tools promoting the creation, retention, and dissemination of the knowledge within the organizational environment. The objective of this study was to validate, through a proof of concept (POC), a questionnaire to investigate the processes, practices, and tools of KM in SME-Soft. The questionnaire was evaluated by fifty-one professionals and KM experts from the software industry. Our findings point out that the questionnaire is suitable for the software industry.

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Paper citation in several formats:

Pinto, D.; Oliveira, M.; Bortolozzi, F.; Matta, N. and Tenório, N. (2018). Investigating Knowledge Management in the Software Industry: The Proof of Concept’s Findings of a Questionnaire Addressed to Small and Medium-sized Companies. In Proceedings of the 10th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2018) - KMIS; ISBN 978-989-758-330-8; ISSN 2184-3228, SciTePress, pages 73-82. DOI: 10.5220/0006925000730082

@conference{kmis18,
author={Danieli Pinto. and Mariana Oliveira. and Flávio Bortolozzi. and Nada Matta. and Nelson Tenório.},
title={Investigating Knowledge Management in the Software Industry: The Proof of Concept’s Findings of a Questionnaire Addressed to Small and Medium-sized Companies},
booktitle={Proceedings of the 10th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2018) - KMIS},
year={2018},
pages={73-82},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006925000730082},
isbn={978-989-758-330-8},
issn={2184-3228},
}

TY - CONF

JO - Proceedings of the 10th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2018) - KMIS
TI - Investigating Knowledge Management in the Software Industry: The Proof of Concept’s Findings of a Questionnaire Addressed to Small and Medium-sized Companies
SN - 978-989-758-330-8
IS - 2184-3228
AU - Pinto, D.
AU - Oliveira, M.
AU - Bortolozzi, F.
AU - Matta, N.
AU - Tenório, N.
PY - 2018
SP - 73
EP - 82
DO - 10.5220/0006925000730082
PB - SciTePress